NAB (National Australia Bank) said that the bank’s customer support team has started to verify with customers about 80,000 suspended home loans to help them weather the epidemic crisis. The bank announced in March that home loan customers hit by the epidemic would be able to suspend repayment for up to 6 months. The bank should check with these customers after three months. Rachel Slade, Chief Customer Experience Officer of NAB, said in a statement: “Deferred repayments have provided some immediate and much-needed relief. If customers can repay on time, we will encourage them to do so. We do n’t want our customers’ debt Time is longer than they actually need. We hope our customers choose the best for them. “
In a phone call to the customer, NAB will outline the current status of the customer’s home loan, the impact of the repayment suspension on their loan balance, and discuss the customer’s repayment plan in the coming months. NAB stated that hundreds of customers have contacted the bank to cancel the home loan extension and resume repayment because they feel they are ready. The bank will add 500 employees to its customer support team, including more than 400 external employees, and it will begin checking home loan customers.
