NAB’s online banking Ubank launches artificial intelligence mortgage assistant UBank launched a virtual assistant for home loans, providing users with 24-hour loan advisory services on websites and mobile applications through artificial intelligence technology. National Bank of Australia’s digital bank UBank and New Zealand technology company FaceMe launched the world’s first artificial intelligence assistant in the field of home loans, Mia Mia (short for my interactive intermediary), to help customers apply for mortgages. FaceMe is a New Zealand company that has created digital clones of UBS’s chief economist and in-store artificial intelligence assistants from Vodafone, New Zealand. Mia will start serving UBank customers this month. 24 hours a day, customers can talk to Mia and ask questions about mortgage applications. Mia will not only answer questions, but also send Gif pictures and tell jokes to the client to activate the atmosphere. This will open up new ways to connect with customers on an emotional level, thereby driving loyalty and sales.
FaceMe CEO Danny Townset said “especially in the banking industry, in a few years, digital humans will be able to easily chat with several customers at the same time, such as helping a couple loan to buy their first home.” Some customers are eager to understand the impact of interest rate hikes on the monthly budget, so digital humans will be able to give emotional and temperature responses, get clues from customer problems, and show sympathetic expressions of concern… The potential is incredible and exciting. “
https://www.afr.com/technology/web/ecommerce/ubank-creates-virtual-home-loan-assistant-to-give-24-hour-aidriven-advisers-20190208-h1b1jf