Australia’s largest bank, the Commonwealth Bank (CBA), is using a check and a customer seeking help to make a transaction to increase service fees. According to the disclosure, the banking giant will charge a fee of 3 yuan for the customer who opened the check. This cost has doubled, originally only 1.5 yuan. Cheques issued by customer accounts and redeemed at bank branches will also generate a withdrawal fee of $3 each. Another cost increase is if the customer goes to the CBA branch office and asks the staff to help them complete the transaction – the fee charged from $2.50 to $3.
Some customers can be exempt from these fees, including pensioners. Just a few days ago, there was news that the CBA asked 500 employees to repay the bonus, but then gave in, as long as the employee returned the cash bonus portion. This has hit some of the CBA’s lowest-paying sectors, including employees in branches and logistics. Just last month, the bank experienced a massive service disruption that prevented customers from getting paid.
Subsequently, CBA issued 50 yuan to 150,000 customers in the past week, and wrote “Apologize from CBA” on their accounts. Kirsty Lamont of the financial comparison website Mozo said that when banks should do their best to retain customers, they choose to raise fees. She said, “When the big banks are under pressure to retain customers, even though the scandals are repeated one after another, the old price increase will not be good news for the old customers who still insist on staying.” “This may be ‘punished’ Old customers who value banking branch services and check business.”
Https://www.1688.com.au/australia/national/2019/11/01/683508
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