Shayne Elliott, chief executive of ANZ (Australia and New Zealand Bank), believes that as the bank will continue to cut its branches, the number of unemployed and the number of employees moving to contact centers will increase. He said that their bank now has fewer than 600 branches, and the number of branches he took when he took office in early 2016 three years ago was 760. He said: “I don’t know what the correct number is, but I think there will be fewer branches in the future. This does mean the disappearance of work and the change in work.”
He said that the situation in Australia is similar to other markets including Europe, and the number of bank branches in Europe is also decreasing. He said: “For us, this is not to cut expenses. Because now, the primary channel for our interaction with customers is smartphones.” He also defended ANZ’s decision, saying that the bank must balance depositors and shareholders. And the interests of the lender. He said: “We are already one of the banks with the lowest interest rates in the market, so we must also consider competitiveness.” Under the tremendous pressure of Josh FRydenberg and others, ANZ did fully pass the Reserve Bank of Australia. , RBA) the latest rate cuts.
Shayne said that he has not spoken to Fredenberg for a long time, but when they have the right topic, they are likely to talk. He believes that after the establishment of the Hayne royal commission in Haien, the banking industry is doing everything it can to repair the damaged image. He said: “I don’t think the situation has improved yet. We still have a long way to go. This has bottomed out. I hope this has bottomed out. We have been hit hard in the committee and we are trying to regain control of the situation. ANZ was once again the focus of attention last week because the bank refused to announce a self-assessment of governance, culture and compliance for prudential regulators at the end of last year.
The other three major banks have already published their reports. The Prudential Regulation Authority of Australia used the deficiencies in the report to require ANZ, Westpac (Westpac Bank, Westpac) and NAB (National Australia Bank) to add an additional 500 million yuan in capital. When talking about Australia’s domestic economic outlook, it said that although the long-term prospects are still good, there are some short-term challenges. He said: “In the short term, there are obviously some unfavorable factors in the Australian economy.”
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